Frequently Asked Questions

Everything you should know before sponsoring a song or launching your own chase.

• How does ChaseGood work?

  Athletes launch a campaign tied to an upcoming race and a verified 501(c)(3) cause. Friends, family, and supporters sponsor specific songs — each donation funds the cause and queues a track to drop into the athlete's race-day playlist at a chosen moment (The Start, The Wall, The Final Sprint, or Anytime). On race day, the athlete hears their dedications mile by mile.

• Where does my money go?

  100% of your donation amount goes to the athlete's chosen verified 501(c)(3) nonprofit. The 5% ChaseGood platform fee is added on top of your donation and paid by you — so the charity still receives the full donation you intended.

• What is the 5% platform fee?

  5% is a transparent, donor-paid platform fee that covers payment processing, nonprofit disbursement, music integrations, and keeping ChaseGood running. It is shown separately on every order and is not deducted from the donation to the cause.

• Is my donation tax-deductible?

  Donations to verified 501(c)(3) nonprofits are generally tax-deductible in the United States to the extent allowed by law. The receiving charity issues your tax receipt. The platform fee and any optional tip to ChaseGood are not tax-deductible. Always consult your tax advisor for your situation.

• How do my sponsored songs reach me on race day?

  Your mix arrives as links and a one-tap player — we never connect to or require your streaming account. Play the full mix in-app, or open any song in your own music app (Spotify, Apple Music, YouTube Music, Amazon Music, Pandora, Tidal, or Deezer).

• What if my athlete doesn't use Spotify or Apple Music?

  No problem — the mix works on any service. Each sponsored song resolves to a one-tap link in the athlete's preferred app, and the in-app player runs on YouTube so it works for everyone. There's nothing to install and no account to connect.

• Does sponsoring a song add it to the athlete's personal playlist?

  No. The athlete hears your song via a one-tap player or in their own music app — it is delivered as a link, not added to their personal playlist for them. This keeps the experience legal and respects the athlete's account.

• How are nonprofits verified?

  We only accept registered U.S. 501(c)(3) organizations with a valid EIN. New causes added through the Create flow are reviewed against IRS records (Pub 78 / Business Master File) before a campaign goes live. You'll see a 'Verified 501(c)(3)' badge on every supported cause.

• Can I get a refund?

  Because donations are routed to a third-party nonprofit, refunds are handled case-by-case. If a campaign is canceled before disbursement or you notice a clear error, contact us within 14 days and we'll do our best to make it right.